Returns / Exchanges
RETURNS: Your satisfaction is our highest priority. If you do not love your item once you receive it, you can return it within 30 days for a refund in full. The item must be unused / unworn and still in brand new condition.
EXCHANGES: We will gladly exchange your item if you wish but you will be responsible for the shipping cost of the original item coming back to us plus there will be a fee of $20 to pay to cover the cost of shipping the replacement item out to you so it is very important that you measure properly and get everything right the first time. Unless the reason for the exchange is because we are at fault, then there will be no further fee's to pay.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
To submit a return, please contact us at firstname.lastname@example.org to let us know that you are returning the item so we know to expect it.
Please send any returns or exchanges to our PO box as we are not always at our shipping facility to receive returns.
PO Box 74562, 2768 West Broadway, Vancouver, BC, V6K 4P4