Returns & Refund Policy
Items from our 'Custom Made - Made in Scotland section' are exempt from our returns and exchange policy except where a genuine defect has been identified.
REFUNDS: Your satisfaction is our highest priority. If you do not love your new purchase, you may return the item(s) for a full refund within 30 days of the purchase. Refunds or exchange items will not be processed until the item(s) have been received.
EXCHANGES: If you need to exchange your item because you ordered the incorrect size, we require a payment of $20 to cover the shipping cost we will be charged to send the replacement item to you. You will also be responsible for the cost of shipping the original item back to us. PLEASE follow our measuring guide so you don't have to pay these very unnecessary expenses.
Please contact us and tell us that you would like to return the items and we'll take it form there. As returns are so rare for us, we deal with any returns case by case and take it from there. Our policy is not set in stone. The customer will be responsible for the cost of returning the item(s) unless we are at fault.
Please send any returns to:
9025 Oak Street
Canada, V6P 4B8